OpenScope Health, Inc. — Privacy Policy

Effective Date: September 11, 2025

This Privacy Policy describes how OpenScope Health, Inc. ("OpenScope," "we," "us," or "our") collects, uses, and protects data when you use our educational health platform (the "Product").

1. Educational Platform — Not Medical Services

The Product is designed only for educational purposes. It does not:

  • Provide diagnosis or treatment
  • Create a doctor–patient relationship
  • Maintain health records
  • Bill insurance
  • Require HIPAA compliance (HIPAA does not govern this platform)

By using this Product, you acknowledge that it is an educational tool only, not a substitute for professional medical care.

2. Data Collection

We collect only anonymized, non‑identifiable data to ensure user privacy.

What We Collect

  • Session Data: Symptom queries, interactions, and educational searches
  • Technical Data: IP address (for regional compliance only), browser type, device information, session timestamps
  • Affiliate Tracking: Referral click data via Amazon Associates, Impact, CJ, Go2Cloud, and Katalys. When you click an affiliate link, our partners may receive basic click‑tracking data to measure referrals. This information does not include personally identifiable health information.

What We Do NOT Collect

  • Names
  • Dates of birth
  • Addresses
  • Social Security numbers
  • Any identifiable patient health information (PHI)

Important: You must not enter personally identifiable information (PII) or PHI into the Product. Doing so is strictly prohibited and at your own risk.

3. Data Retention

Retention Period

Anonymized session data is retained only as long as needed to improve our algorithms and educational features. Afterward, it is permanently deleted or aggregated into non‑identifiable statistical datasets.

Opt‑Out

You may request that your anonymized session data not be used for model training or research by emailing legal@openscopehealth.com.

Please note: This opt‑out applies only to future data collection and does not affect data that has already been anonymized and aggregated.

4. Data Use

We use anonymized data for:

  • Improving and personalizing the educational platform
  • Training our machine learning models
  • Identifying common symptom trends to improve usability
  • Future research and partnerships involving aggregated, non‑identifiable data

Affiliate Tracking

When you click on a product link, our affiliate partners may receive basic click‑tracking data to measure referrals. This data is limited and does not include identifiable health information.

Aggregated Data

Aggregated data is processed in a way that permanently prevents re‑identification of individual users. We may also use aggregate statistics for commercial, research, or marketing purposes, but never in a way that identifies individual users.

5. Third‑Party Services

We rely on trusted third‑party services to operate the Product:

| Category | Provider | | --- | --- | | Hosting & Infrastructure | Vercel, Neon Postgres | | Analytics | PostHog | | Affiliate Tracking | Amazon Associates, Impact, CJ, Go2Cloud, Katalys |

These services only receive anonymized or aggregated data necessary to perform their functions. Each third‑party provider has its own privacy policy, which governs their handling of data. We are not responsible for the privacy practices of these providers.

6. Data Security

We implement industry‑standard security measures, including:

  • Encrypted HTTPS connections
  • Secure infrastructure and data storage
  • Automatic anonymization and session expiration
  • No long‑term storage of identifiable health data

While we take strong precautions, no system can be 100% secure. Use of the Product is at your own risk.

7. User Rights

Depending on your location, you may have rights under GDPR, CCPA, or similar laws, including:

  • The right to access information about data we collect
  • The right to request deletion of your anonymized session data (via opt‑out)
  • The right to restrict future use of data for model training or research

To exercise these rights, contact us at legal@openscopehealth.com.

8. International Users

The Product is operated in the United States. By using it, you consent to the processing and storage of your data in the U.S., where privacy laws may differ from those in your country.

9. Changes to This Policy

We may update this Privacy Policy at any time. When changes are made, we will post the updated version with a new Effective Date. Continued use of the Product after changes are posted signifies your acceptance of the revised policy.

10. Contact Information

For privacy inquiries, please contact us:

  • Email: legal@openscopehealth.com
  • Address: OpenScope Health, Inc., 1900 Gough St #701, San Francisco, CA 94109

11. Disclaimer

This Privacy Policy covers only the data practices of our educational platform. The Product is not a diagnostic tool, not a medical service, and not a substitute for professional healthcare. By using this Product, you acknowledge and agree to these limitations.